Excalibur has built a solid reputation for delivering superior IT support across industries. Techs4Education is our newest venture and provides that same level of service and expertise to the education sector. We are pleased to offer our unique brand or partnership, support, development and customer service to schools, colleges and universities.
Techs4Education is a Google for Education Partner and fully appreciate our responsibility to help future generations develop. We put a lot of thought into our Managed Services Agreement. Both to ensure we deliver the kind of support you need and to ensure we provide maximum value for money.
Flexible Managed Support for Education
One reason Techs4Education is successful is because we do things differently. We don’t have a one-size fits all Managed Services Agreement. We go a little further than that. We don’t even talk about the agreement until we know you a little better first!
Working with Techs4Education means working with qualified and experienced account managers. We build relationships with all our customers as we believe that only when we truly know someone can we truly help them. It is the primary principle behind how we operate. We get to know you, your challenges, your requirements and your aspirations and design a solution to suit. We provide fully customised agreements that deliver the support you need at a sustainable price.
Our account managers spend many hours with your IT team to learn how you work, the kinds of challenges you face, your current and future requirements, shortcomings and opportunities. Only once we have a clear picture of your situation will we develop a Managed Services Agreement to deliver everything you need.
We don’t just stop there. Typically, our team will schedule regular visits to make sure everything is going according to plan and delivering the quality of service you expect. We can adapt and respond to any requirement or situation. We know it is as much about supporting your school and your IT team as it is supporting your infrastructure. This understanding is one of the reasons Techs4Education is so successful.
Managed service vs. per-hour support
Why would a school or college pay for a Managed Services Agreement when you can buy support hours as you need them? This is a question we are asked a lot and have a very simple response. How much do you rely on your IT? Would your pupils suffer if a system was down for 24 hours? How about 72 hours?
Per-hour IT support is ideal for organisations that don’t depend on their systems to be working all the time. It works for those for whom reactive support is enough and who have internal resources for IT planning, strategy and development. For everyone else, managed services win every time.
Managed services take on your IT support and manage it as if it were our own. That includes proactive as well as reactive monitoring. Forward planning, disaster recovery, security, encryption, data and the hundreds of other responsibilities the average IT team manages every day.